Nice to meet you
Hi! I'm Jenni and I'm passionate about transforming hospitality leadership.
Hospitality Background Section
With over 21 years of experience in the hospitality industry, I've navigated the unique challenges and opportunities that define this dynamic field. My career has spanned roles from Hostess, Pub & Fine Dinning Server, Sommelier, Wine Rep, Banquet & Events Manager and General Manager where I've developed a deep understanding of what makes hospitality teams thrive.
Throughout my hospitality career, I've witnessed firsthand how effective leadership transforms workplace culture, enhances guest experiences, and drives business success. My expertise in the industry has given me unique insights into the specific challenges hospitality professionals face, from managing diverse teams in high-pressure environments to balancing operational demands with exceptional service delivery.
This industry experience forms the foundation of my coaching approach, allowing me to offer practical, relevant guidance that resonates with hospitality professionals at all levels.
Hospitality Specialization
My coaching practice is uniquely positioned to serve the hospitality industry because I speak your language. I understand the delicate balance of operational excellence and exceptional guest experiences. I've walked in your shoes, faced similar challenges, and developed strategies that work specifically in hospitality environments.
Whether you're a hotel general manager looking to improve team cohesion, a restaurant owner seeking to enhance leadership skills, or a hospitality department head navigating career advancement, my industry-specific coaching approach will help you achieve sustainable results that matter in the context of hospitality.
Personal Journey
My entire working life has been people-centered, with a particular focus on the hospitality sector where human connection is at the core of everything we do.
Then 2020 hit and like so many in the hospitality industry, my life took a dramatic shift; I began to grow in new directions. I turned my life on its head (in the best possible way), started creating serious goals for transforming hospitality leadership, and I haven't stopped since.
This journey through the challenges of recent years has given me a renewed perspective on what truly matters in hospitality leadership: resilience, adaptability, and creating environments where teams can thrive even during uncertainty.
Coaching Philosophy
I bring a commitment to guiding hospitality workers and leaders toward realizing their full potential and that of their teams. From my diverse background in the industry, I integrate lessons learned from both achievements and setbacks, infusing my coaching approach with empathy, resilience, and authentic understanding of hospitality's unique demands.
Through a collaborative and client-centered approach, I empower hospitality professionals to navigate the industry's complexities with clarity, purpose, and confidence. My coaching is specifically tailored to address the fast-paced, guest-focused nature of hospitality work, providing practical strategies that can be implemented immediately in your operation.
I truly believe that the biggest commitment hospitality leaders will ever make is to themselves—because when you invest in your own leadership development, the positive impact ripples through your team, your guests' experiences, and ultimately, your business success.